Terms & Conditions


This website is operated by French Country Collections (referred to throughout this site as “we”, "us" or “our”). French Country Collections offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing or using any part of the site, you agree to be bound by these Terms & Conditions.

French Country Collections reserves the right to make changes to the information on this website at any time and without notice.



Layby is available in store only at French Country Collections Store - 6 Jervois Rd, Ponsonby, Auckland 1011, NZ

The following conditions apply:
- Minimum 25% deposit
- Total layby term is 12 weeks.



All prices on this website are in New Zealand Dollars NZ$ and inclusive of GST, but are exclusive of delivery charges, and are only effective in New Zealand.  All prices are correct when published.  We reserve the right to alter prices at any time without notice.

We currently accept Visa and Mastercard as forms of payment, which are processed by New Zealand’s leading payment solutions company DPS (Direct Payment Solutions).



While we endeavour to keep inventory levels up to date, there may be minor discrepancies between this website and physical stock on hand.  In the unlikely event that the product ordered is no longer available we reserve the right to refuse or cancel an order. 



We will take reasonable care to ensure that the description of our product on this site is accurate.  However, if there is an error in the process of listing a product, or a technical error in processing your order, we reserve the right to refuse or cancel the order.

In addition, there may be some colour variations between our digital photo’s, viewing monitors and the actual product.  We cannot warrant that the products you receive will be identical to those displayed in photographs or on your monitor.



Orders cannot be cancelled after payment has been made.  If you process an order in error, please contact us at ponsonbystore@frenchcountry.co.nz



All rights, title and interest in all intellectual property of all concepts, graphics and other material is the exclusive property French Country Collections.



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at ponsonbystore@frenchcountry.co.nz or by mail at French Country Collections Store - 6 Jervois Rd, Ponsonby, Auckland 1011, NZ 


On the rare occasion that a full priced item is faulty or fails to meet your expectations, French Country Collections agrees to provide a replacement, store credit or refund.

Sale items are non refundable and cannot be exchanged unless faulty.

If you intend to return an item you must contact French Country Collections Store for a Return Authorisation number or we will be unable to take any action – click for link

Exchanges or returns cannot be actioned at our store location, unless you are instructed to do.  Please bring proof of instruction with you to the store.

Please also see our Returns section.

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